Digital service. Faster repairs. Clear data.
Aeqoom is a modern technology company connecting industrial machinery with digitalization, automation, and Industry 4.0 principles. Their mission is to simplify the work of service technicians, speed up incident resolution, and transform traditional service into a modern digital ecosystem.
UX/UI, Frontend development (React), Backend development (Express), Mobile development (React Native), DevOps
our mission
To transform service operations from paper-based administration into a modern digital platform.
Aeqoom had clearly defined processes and a deep understanding of technicians’ real needs in the field. Our task was to turn this knowledge into a solution that unifies incident reporting, maintenance planning, and technician workflows in a single environment. We set out to create a tool that makes work easier for everyone—both clients and on-site technicians.
the challenges
Digitizing an environment where speed is essential.
Service interventions are time-critical and can change from minute to minute. We needed to design a system that’s intuitive, flexible, and ready for the realities of field work. Our task was to transform paper-based processes into a digital workflow while opening the door to modern technologies such as AR glasses and AI.
the solution
A platform that connects clients, technicians, and dispatchers.
We built a mobile app for fast issue reporting and technician support, a web application for incident management and maintenance planning, and integrated AR glasses for remote repair assistance. The platform also includes digital service reports and automated processes that speed up data handling and support better decision-making.
The result
A functional MVP that speeds up service and reduces administrative work.
We delivered an internally used MVP that unifies the entire service process. Clients can report issues through a mobile app available on the App Store and Google Play, dispatchers gain a clear overview of maintenance and interventions, and technicians work fully digitally—including AR-assisted support. The platform significantly accelerates incident resolution and creates a modern service experience ready for further development.
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